Privacy Policy


Last updated: 16 May 2025

At BodyWork Solutions (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us, including through our website: https://bodyworksolutions.direct.

1. Who We Are

BodyWork Solutions is a UK-based vehicle bodywork repair and engineering provider.
Business Address:
Baker House Industrial Estate
The Hayes
Stourbridge
DY9 8RS

Email: sales@bodyworksolutions.direct
Phone: +44 (0) 1384 896 511

 

2. What Information We Collect

We may collect and process the following personal data:

  • Identity Data: Name, job title, and company (if applicable)

  • Contact Data: Email address, phone number, postal address

  • Vehicle Data: Vehicle make, model, registration number, and condition

  • Technical Data: IP address, browser type, operating system, and usage data when you visit our website

  • Communication Data: Enquiries submitted via forms, emails, or phone

 

 

3. How We Use Your Information

We process your personal data to:

  • Respond to your enquiries or requests

  • Provide quotes, services, and customer support

  • Manage bookings or appointments

  • Improve our services and website

  • Comply with legal obligations (e.g. HMRC requirements)

We will not use your data for marketing unless you’ve explicitly opted in.

 

 

4. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

  • Contractual necessity: To perform our contract with you

  • Legitimate interests: To respond to enquiries and operate our business

  • Legal obligation: For compliance with the law

  • Consent: Where you have given us clear permission (e.g. newsletter signup)

 

 

5. Data Sharing

We may share your personal data with trusted third parties such as:

  • Payment processors or finance providers

  • Service providers (e.g. hosting or IT support)

  • Legal and regulatory authorities, where required

We do not sell or rent your data to third parties.

 

 

6. Data Retention

We retain personal data only for as long as necessary:

  • Enquiry and job information: typically 6 years (to comply with tax/legal obligations)

  • Marketing data (if applicable): until you unsubscribe or withdraw consent

 

 

7. Your Rights

Under UK data protection law, you have rights including:

  • Access to the personal data we hold

  • Correction of inaccurate or incomplete data

  • Erasure (“right to be forgotten”)

  • Restriction of processing

  • Objection to processing

  • Data portability (in some cases)

To exercise these rights, contact us using the details above.

 

 

8. Cookies and Tracking

Our website may use cookies for functionality and performance. You can control cookie settings through your browser. For more detail, refer to our [Cookie Policy] (if applicable).

 

 

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy policies or practices.

 

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://bodyworksolutions.direct/privacy-policy (or similar).